TERMS & CONDITIONS

Terms & Conditions

1. Introduction

These Terms and Conditions (“T&Cs”) govern all services provided by Travel Your Adventure (“the Company”, “we”, “us”). By booking or engaging with our services—directly (B2C) or through a partner agency (B2B)—you confirm acceptance of these T&Cs together with the Booking Policy and Cancellation Policy, which form part of this agreement.

2. Definitions

  • Client / Passenger / Traveler (B2C): An individual booking directly with Travel Your Adventure.
  • Agency / Partner (B2B): A travel agency or company booking services on behalf of their clients.
  • Services: Tours, treks, climbs, transfers, accommodations, or related travel arrangements.
  • Force Majeure: Events outside reasonable control of the Company (strikes, extreme weather, political unrest, pandemics, etc.).

3. Booking & Payments 💳

B2C Clients:

  • Must follow payment deadlines, deposit requirements, and booking procedures outlined in the Booking Policy.
  • Booking is confirmed once deposit or full payment is received.

B2B Agencies:

  • Provisional holds must be confirmed with a deposit within 10 working days.
  • Final passenger lists must be submitted at least 30 days prior to arrival.
  • Payment of balances follows deadlines in the Booking Policy.
  • No services are guaranteed until written confirmation and deposit are received.

Currency & Fees:

  • Payments accepted in USD (or PEN upon request).
  • Bank fees, transfer fees, or currency conversion costs are the responsibility of the Client or Agency.

Non-Payment:

  • Bookings may be cancelled without refund if payment deadlines are not met.

4. Amendments & Changes

  • Client-requested changes (dates, itinerary, upgrades) must be submitted in writing and are subject to availability and possible administrative fees.
  • Agency modifications must follow deadlines in the Booking Policy (usually 30 days prior to arrival).
  • The Company reserves the right to make operational changes for safety, logistics, or legal compliance.

5. Cancellations & Refunds

All cancellations follow the Cancellation Policy:

  • B2C: Refunds according to time before departure, minus non-refundable fees (10–30%).
  • B2B: Refunds according to time before arrival, minus non-refundable fees (10–30%).
  • Certain costs (permits, tickets, third-party bookings) are strictly non-refundable.
  • Refunds are processed to the original payment method within 30 business days.

6. Client & Agency Responsibilities 📄

  • Travel Documents: Valid passport, visas, permits, and compliance with entry requirements are mandatory.
  • Health & Fitness: Clients must declare medical conditions and ensure adequate fitness for the activity.
  • Insurance: Clients are responsible for obtaining travel insurance covering medical, evacuation, cancellation, and adventure activities. The Company does not provide or guarantee insurance.
  • Agency Duty (B2B): Provide accurate passenger lists, dietary/allergy information, and passport details on time. Agencies must communicate Booking & Cancellation Policies to their clients.

7. Liability & Limitations ⚖️

  • Travel Your Adventure acts as a direct operator and/or intermediary with third-party providers (hotels, transport, airlines).
  • We select providers carefully but are not liable for their acts or omissions.
  • The Company is not responsible for:
    • Delays or cancellations caused by airlines, strikes, weather, or force majeure.
    • Loss of personal belongings, passports, or valuables.
    • Injuries or accidents during optional activities not operated by us.
  • Liability is limited to the price paid for the service.

8. Force Majeure 🌍

  • In case of disruption due to Force Majeure:
    • Rescheduling at no extra cost when possible.
    • Credit notes or partial refunds (excluding unrecoverable third-party costs).
    • No liability for external losses beyond the Company’s control.

9. Waiver of Liability / Acceptance

  • By confirming a booking (deposit or full payment), Clients and Agencies acknowledge:
    • They have read and accepted the Booking & Cancellation Policies.
    • Travel Your Adventure is not responsible for losses, accidents, or medical issues.
    • Obtaining travel insurance is the responsibility of the Client or Agency.

10. Complaints & Dispute Resolution 📩

  • Complaints should be reported immediately during the trip to allow resolution.
  • Unresolved issues may be submitted in writing within 14 days after service completion.
  • Dispute Resolution:
    • B2C: Peruvian law, courts in Huaraz, Ancash.
    • B2B: Mediation is attempted first; if unresolved, Peruvian law applies.

11. Governing Law

These Terms and Conditions, together with the Booking and Cancellation Policies, are governed by the laws of Peru, including the Peruvian Civil Code and applicable tax and regulatory provisions.

12. Acceptance

By making a deposit or payment, directly (B2C) or via an agency (B2B), you confirm you have read, understood, and agreed to these Terms & Conditions, as well as the Booking & Cancellation Policies.

13. Contact

Travel Your Adventure E.I.R.L.
RUC: 20609491877
Address: Pasaje Santa Martina S/N, Nueva Florida, Independencia, Huaraz, Peru

Email: support@travelyouradventure.com
WhatsApp: +51 951 764 281

Last Updated: August 2025