BOOKING POLICY

Booking Policy

1. Introduction

Welcome to our Peru trekking and climbing Booking Policy. This page explains how to reserve your spot on our treks, day tours, and climbing expeditions, including deposit requirements, payment options, and confirmation procedures.

2. How to Book

  • Select your desired trek, climb, or tour on our website.
  • Choose between Private or Shared Group options.
  • Enter traveler details and agree to our Terms & Conditions.
  • Proceed to checkout and pay the required deposit or full amount.

3. Deposit & Payment Schedule

3.1 Deposit: A non‑refundable deposit of 30% of the total booking cost is required to secure your reservation.

3.2 Final Payment: The remaining 70% balance is due no later than 15 days before departure. Failure to pay by this deadline may result in automatic cancellation and loss of deposit.

4. Booking Payment Options

We offer flexible payment options for your convenience:

  • Full Payment Online: Securely pay the full amount via credit/debit card through our payment gateway. Your booking is confirmed immediately upon payment.
  • 10% Reservation Deposit (for Group Bookings of 2 or More): Secure your spot by paying a 10% non‑refundable deposit of the total cost. The remaining balance is due 15 days before departure.
  • Bank Transfer: Pay your deposit or full amount via direct transfer to our Peruvian bank account. All transaction fees are borne by the client. Instructions provided upon request.

Important Notes:

  • Deposits are non‑refundable in case of cancellation by the client but can be applied to a rescheduled date (subject to availability).
  • If a shared group fails to meet the minimum participants, you may upgrade to a private tour or receive a full refund of your deposit.
  • Early cancellations forfeit the deposit; remaining balances are refundable if cancelled more than 15 days before departure.

5. Group Minimums & Private Bookings

Our tours offer two distinct delivery styles:

  • Shared Group Tours: Operated in partnership with other agencies—one vehicle, shared guides, transport, and equipment. These are not tailored by us and service quality is managed by the lead operator. Our responsibility is limited to arranging transport and assigning a guide.
  • Private & Custom Tours: Fully managed by us using our own equipment, logistics, professional guides, and transport. We guarantee consistent quality and customize every detail—accommodations, meal plans, pace, and route—based on your preferences.

6. Amendments & Changes

Requests for changes (dates, group type, itinerary) must be made at least 30 days before departure. Amendments are subject to availability and may incur a 10% amendment fee plus any difference in cost.

7. Confirmation & Documentation

After full payment, you will receive:

  • A booking confirmation email with detailed itinerary.
  • A pre‑departure checklist and comprehensive packing list.
  • Emergency contact numbers and guide information.

8. Special Requests

Dietary restrictions, airport transfers, or custom services should be communicated at booking. We will do our best to accommodate but cannot guarantee last‑minute changes.

9. Booking Cut‑Off Times

To ensure proper permits and logistics:

  • Inca Trail & Huayhuash Treks: Book at least 60 days prior.
  • Other Multi‑day Treks: Book at least 30 days prior.
  • Day Tours & Climbs: Book at least 5 days prior.

10. No‑Show & Early Departures

No‑shows or early departures are non‑refundable. If you leave early for any reason, no refund or credit will be issued.

11. Acceptance of Booking Policy

By paying the deposit or full amount, you confirm you have read, understood, and agreed to this Booking Policy. These terms apply to all travelers in the reservation.

Last Updated: April 2025